These terms describe how quotes and cleaning services from Big Bear Cleaning Pros work. Your specific booking may include additional details we agree on with you directly.
Quotes are free
Requesting a quote is free and does not create a booking or any obligation. A booking is only confirmed when we confirm the date, scope and price with you directly.
Pricing
All prices are starting estimates. Final quotes depend on property condition, square footage, accessibility, service scope and additional requests. Prices on this website are starting estimates for typical properties. We confirm your price with you before work begins. If we arrive and the scope or condition is significantly different from what was described, we’ll talk with you before doing additional work.
Same-day requests
Same-day cleaning is subject to availability and may carry a 20–25% expedited-service surcharge. Same-day service is never guaranteed until we confirm it with you.
Rescheduling and cancellations
Rescheduling: free with at least 48 hours’ notice, subject to availability. Rescheduling within 48 hours of your appointment may incur a fee. Cancel at least 48 hours before your appointment for a full refund of any deposit; cancellations within 48 hours may forfeit the deposit.
Scheduling and weather
Mountain weather and road conditions can affect travel. If conditions make a visit unsafe or impossible, we’ll contact you to reschedule.
Access and preparation
Please make sure we can access the property at the scheduled time (keys, codes, gate access, parking and a reasonably clear path in snow) and let us know about pets, alarms or areas we should not enter. Utilities (water and electricity) need to be on.
Safety and care
We take care with your home and belongings. Please secure valuables, fragile items and important papers before your cleaning. We don’t move heavy furniture unless it’s part of the agreed scope (light furniture repositioning is available as an add-on).
Satisfaction
We do a quality-control walkthrough before we leave. If something was missed, tell us as soon as possible and we’ll work with you to make it right.
Payment
Payment terms are confirmed with you when your service is booked.
Contact
Questions about these terms? Call 661-699-0724 or 840-587-2668.