Big Bear Cleaning Pros (“we”, “us”) respects your privacy. This policy explains what information we collect through this website and how we use it.
Information you give us
When you request a quote or contact us, we collect what you choose to provide: your name, phone number, email address, property address, city or community, details about the property and service you need, your preferred date, and any photos you upload.
Information collected automatically
Like most websites, our hosting provider processes basic technical data (such as your IP address, browser type and the pages you visit) to deliver and secure the site. To prevent spam, we keep a one-way scrambled (hashed) form of the IP address that sent a quote request. We do not use advertising trackers or sell data to anyone.
How we use your information
- To respond to your request and prepare your free quote
- To schedule and provide cleaning services you ask for
- To contact you about your request by phone, text or email
- To keep the website secure and prevent abuse
How we share it
We do not sell or rent your personal information. Quote requests are stored securely with our website host and forwarded to our business email so our team can respond. We may share information with service providers who help us run the website and our business, only as needed to provide those services, or if required by law.
Photos
Photos you upload are used only to understand the property and prepare your quote. They are visible only to our team.
How long we keep it
We keep quote requests as long as needed to respond, provide service and maintain business records, and then delete them. You can ask us to delete your information at any time.
Your choices and rights
You can ask to see, correct or delete the personal information you’ve sent us. California residents may have additional rights under California law, including the right to know what personal information we hold and to request its deletion. We do not sell or share personal information for cross-context behavioral advertising.
Children
This website is not directed to children under 13, and we do not knowingly collect their information.
Contact us
For any privacy question or request, call 661-699-0724 or 840-587-2668.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.